Icom-web - total internet solutions

21:08 15th May 2008

HOW DO I SET UP ICOM43 AS MY ISP?

You can join straight away by registering online. Register to Icom43 as normal and then make sure you click the Automatic configuration button on the final page of the registration process.

From your Windows Desktop double click on the "My Computer" icon.
Then double click on the icon called "Dial-Up Networking".
Click on the icon labelled "Make new connection"
Where it says "My Connection" replace the word "Icom43". Do not change the modem device setting under "Select a device".
Click "Next" and type 0845 in the area code.Type 1121034 in the Telephone number field.
Ensure the Country code is set to United Kingdom (44).
Click "Next". You should now have successfully created a new Dial-Up Network connection.Click "Finish".
You should now be able to see the icon you have created in your Dial-Up Networking folder.

We recommend you click and drag this icon onto your desktop to create a shortcut for ease of use in future. Make sure you double click on this icon to access the Internet from now on. Or email support@icom-web.com stating your full name and address.

FAQ ABOUT ICOM43 ISPIS ICOM43 REALLY FREE TO USE?

Yes, there is no subscription fee to pay, no joining fee and no peak-rate call charges to pay. You only pay for the cost of the phone calls while online.

HOW MUCH ARE MY TELEPHONE CALLS TO ICOM43?

All you pay is 1p a minute any evening and all weekend, and 2p a minute between 8.00am - 6pm Monday - Friday. You must use a BT line or participating telephone provider.

DOES ICOM43 USE ITS OWN SPECIAL SOFTWARE?

No. We use standard Microsoft software. For the sign-up process you will need to have Microsoft Internet Explorer 5 installed on your computer. If you do not already have Internet Explorer, Icom43 CD will install it for you.

HOW TO MAKE ICOM43 YOUR DEFAULT INTERNET CONNECTION (INTERNET EXPLORER 95/98 ONLY)

You may have several ISP account details stored on your PC, but wish to use Icom43's new low cost service as your default setting. To do this, follow the steps below:
Right Click on the Internet Explorer icon on your desktop.
Left click on "Properties" from the drop down menu.
Click on the "Connections" tab.
Check/tick the "Always dial my default connection" option, underneath the Dial-Up settings
Within the Dial-Up settings window; you will be able to see all your Dial-Up settings/adapters you have created. Highlight your Icom43 setting/adaptor.
Now click the "Set Default" button.
Your Icom43 setting/adapter should now be highlighted in grey and "(Default)" should appear after it.Click "Apply" then "OK".
Next time you open Internet Explorer, enter your usual Icom43 User name and Password details to connect. If you also tick the "Save Password" box your details will be saved and you will not need to enter them again when you log on.

WHICH MODEM STANDARDS ARE SUPPORTED?

Icom43 supports all modem types up to 128Kbps ISDN. To achieve the best connection rate we advise you to use a 56K or V90 standard modem. ISDN is fully supported at no extra charge.

WHAT DO I DO IF I FORGET MY USERNAME OR PASSWORD?

Simply call Technical support on 0906 7522022* and they will get you up and running.

* Calls cost 75p per minute through BT. Lines are open Monday to Friday 10am to 10pm.

TROUBLE SHOOTING

Connecting.
Make sure that your modem is switched and that your computer is communicating with it, click on 'Start' go to 'Settings' and then 'Control Panel'. Double click on the 'Modems' icon. When the window appears click on 'Diagnostics' and select the COM port associated with your modem then click on the 'More Info' button. If a blank window appears or a 'Could not open port' message appears then you need to verify that no other software is running which could be using this COM port or re-install your modem, if this does not help contact your hardware supplier or system administrator.

If your modem dials but cannot establish or maintain a connection, check to ensure that the correct client and protocols are installed within 'Network' properties. From control panel double click on the 'Network' icon. This will display a list of installed devices. You must have the following 3 within your list:

1.	Dial up adapter
2.	Client for Microsoft Network
3.	TCP/IP

If any of the above are not present click on 'add' button and install them to your machine.

E-mail
Email problems are usually associated with incorrect server details in the account details of your email checking software (e.g. Microsoft Outlook, Outlook Express)

Icom 43 customers:	Icom web customers:
Incoming mail server: pop.icom43.net	Incoming mail server: mail.icom-web.com
Outgoing mail server: smtp.icom43.net	Outgoing mail server: mail.icom-web.com

Email problems can also occur if your software or connection is interrupted whist it is receiving email. If this occurs a 'POP Lock'Error can be reported on subsequent email verification. To cure this you need to close your email software and log back on after 30 minutes. This will usually free the lock and allow emails through.

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