Tiancom - Terms and Conditions
Important: Please read these terms and conditions carefully, as they are binding upon you. It is Tiantec `s Ltd also known and to be referred  to in this document as  Tiancom's policy to strictly enforce the terms of this Agreement in the event of any dispute. By requesting or using the services of Tiancom, you agree to be bound by this agreement and confirm your acceptance of it.
1. Definitions.
Tiancom is an Internet Consultancy, providing Internet Services, Domain Name Registration, Web Site Design, ecommerce and Web Space, marketing and related services. Use of Tiancom 's service is at all times subject to the terms and conditions of this agreement. By Using or requesting Tiancom services in any capacity or form, you confirm acceptance of and agree to be bound by this agreement.
2. Information you (the client) provide.
The client warrants that it possesses the legal right of ability to enter into this agreement whether on the clients own behalf or on behalf of a company/organisation the client represents. The client agrees to be responsible for the use of Tiancom and to comply with the obligations contained in the terms and conditions. The client warrants that the information provided to us with is true and accurate and that the client will notify Tiancom of any changes of name, address and payment details.
3. Use of services
The client agrees to keep secure the Tiancom login information including password and other confidential information relating to any account for Web Space or other system.
Where Design Services are not taken, the client is entirely responsible for the content of its Web Space. Tiancom does not monitor the contents of client's pages.
The client may not use the Tiancom service in order to do any of the following: engage in illegal or unlawful activities, make available material protected by intellectual property laws, copyright or by rights of privacy, unless the client owns or controls the rights thereto or have the consent required to do so. The client may not publish or distribute anything that is defamatory, obscene, indecent, or unlawful. The client may not violate the legal rights of others. The client is entirely responsible for any civil or criminal liability which is incurred as a result of the use of our Web Space.
The client is liable for any reasonable legal costs incurred by Tiancom caused by the content of Web Space and agrees to indemnify us for any awards made against us by a court of law.
4. Termination and suspension of services by Tiancom
Tiancom may suspend or terminate the client's service or remove any development, design, data or code from a site hosted on our servers or not, at any time without prior notice should the client fail to comply with these terms and conditions Tiancom requires one month's notice in writing for cancellation of hosting services by our clients. Where Tiancom terminates a client's service for failing to comply with the terms and conditions, you will not be entitled to any refund of monies paid.
Tiancom reserves the right to terminate a development project or all development projects with a client at any point during its /their development, if Tiancom deems it appropriate to do so. In the event of a project cancellation on the part of Tiancom, ownership of any work already done shall be transferred to the client, and the client shall invoiced for the amount of work already done, based on a percentage of the original quote or in hours accumulated on a project. Tiancom reserves the right to suspend all development projects, hosting arrangements or other services with a particular client if Tiancom deems it appropriate to do so, for reasons which might include inappropriate or unprofessional behaviour on behalf of the client, late settlement of invoices or a lack of confidence in the ability to settle future invoices, questionable project material/content or unreasonable or unrealistic demands made on Tiancom or its staff.
5. Payments & Refunds.
Payment is due strictly within 14 days of the invoice date. The client agrees to pay all charges for Tiancom services at the prices in effect at the time of payment becoming due. Tiancom reserves the right to alter or amend charges on giving not less than 14 days notice.
In accordance with The Late Payment of Commercial Debts Act 1998 interest will be charged on all invoices paid late. Our terms are strictly 14 days from the invoice date. Interest rate applicable will be 2% above base rate pa (proportionately).
All work completed and domain names booked remain the property of Tiancom until paid in full, if a renewed or newly booked domain name is not paid for within 45 days of the invoice date ownership will be transferred to Tiancom.
Tiancom reserves the right to suspend or terminate the client's services where payment is not made within 14 days of payment becoming due. The client's services continue to accrue charges while suspended. The Client shall bear the legal cost's incurred by Tiancom if an invoice is not paid after 14 days.
No payment will be due for any requested for domain hosting transfer if 7 days notice is given, the domain transfer is carried out on the nearest Friday to receiving full information to to effect the transfer. If a quicker service is required or less than 7 days notice is given, an administrative charge will be made.

5.1 Refunds
Domain names and hosting packages are booked for 12 months in advance with our suppliers and no refunds can be offered on these services.
In the event of a project cancellation during development on the part of the client a cancellation fee of 75% of the original quote will be made if, with no breach of this Agreement on the part of Tiancom, the contract is terminated or cancelled by the client at any point from a go-ahead up to 50% of project completion. From 50% complete to 100% complete, 100% of the original quote will be invoiced for. Regardless of the level of project completion, if a project is terminated or cancelled by the client without a breach of this Agreement on the part of Tiancom, the intellectual property rights, ownership and copyright for any work already completed on the project will remain with Tiancom.
Once a project has been completed and approval given to launch the website no design or programming refunds can be given.
6. Limitation of liability.
Tiancom will at all times endeavour to provide an uninterrupted and error free service, however Tiancom has no obligation, duty, liability or otherwise beyond that of a duty to exercise reasonable skill or care. Tiancom is in no circumstances liable in contract or otherwise for direct or indirect loss of profits, savings or for any economic or consequential loss whatsoever arising from the use of Tiancom's services.
In the event Tiancom are deemed liable, Tiancom's liability shall be limited as a maximum to the amount the client has paid in respect of the service for the period in which the incident or incidents occurred.
7. Severability.
If any provision in this agreement is judged to be illegal or unenforceable, the remainder will not be prejudiced and will remain valid and in force.
8. Terms for Fixed-Priced Based Contracts
Quotes for Fixed-Priced Based contacts are offered to the client before work commencement, by either post, email, or verbally. The fixed quote offered will be the exact amount invoiced for.
During the development of a Fixed-Priced Based contract, deviation from the original website specification by the request of extra features, pages, text, pictures or anything else that was not specifically and entirely requested prior to the original quote, is acceptable and will be processed at the discretion of Tiancom but the extra time or costs incurred will be billed for appropriately, at the present hourly rate or by any other applicable means. It is the client's responsibility to enquire if any new requests/changes/upgrades might incur an extra charge and if so at what cost, else the work will be done automatically and billed for appropriately.
It is the client's responsibility to ensure that the project specification is complete and accurate before a quote is offered.
Deadlines for Project Completion may be stated by the client, and/or an expected date of project completion may be offered by Tiancom. In all cases, Tiancom will endeavour to meet such dates, but is in no way liable directly or indirectly, financially or otherwise, by failing to do so. It is the client's responsibility to ensure that adequate leeway is in place to account for any possible delays that could occur, through the fault of Tiancom or not.
Tiancom will in most cases, request an external and independent company to carry out a financial audit on any new Tiancom client before a quote is offered. Clients found to be in good financial standing, will normally be invoiced for a deposit of 50% of the total project quote, although this value could vary from 0% to 100% at the discretion of Tiancom. This deposit will be invoiced for, and cleared payment must be received back from the client before work commences. In normal circumstances, the remaining balance of the original quote will be invoiced for on project completion. In other circumstances (usually with larger contracts), and agreed with the client at the quote stage, payment Milestones may be established at certain points during the project's development where given divisions of the total project quote will be invoiced for.
8.3 General Terms for All Contracts
A cancellation fee of 75% of the original quote will be made if, with no breach of this Agreement on the part of Tiancom, the contract is terminated or cancelled by the client at any point from a go-ahead up to 50% of project completion. From 50% complete to 100% complete, 100% of the original quote will be invoiced for. Regardless of the level of project completion, if a project is terminated or cancelled by the client without a breach of this Agreement on the part of Tiancom, the intellectual property rights, ownership and copyright for any work already completed on the project will remain with Tiancom.
9. Intellectual Property.
All Domain Names are registered by Tiancom. No responsibility can be taken for any infringements arising from Domain Name registration. Client's logos, artwork, graphics, photo's etc remain the client's intellectual property. Design and Programming of all source codes, html and graphics are the intellectual property of Tiancom.
10 Price/Quote/Tender validity.
Estimates and Quotations are provided subject to signed off functional specification. All prices, quotations communicated are subject to change without notice. Tenders and Quotes are valid for 60 days from the date of the Tender or Quote.
12. Declaration
The client agrees that the use of Tiancom's service is at all times subject to the terms and conditions of this agreement. By Tiancom services, the client confirms acceptance of and agree to be bound by this agreement.