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Unmetered FAQs

Last Modified 01/08/2003


What is unmetered dialup?

Unmetered dialup is where an internet dialup user can connect to the internet using an analogue or ISDN BT line and pay a fixed monthly charge with no additional call charges (Subject to AUP).


Is this available from cable telephone lines?

No you need one of the following products from BT. Standard analogue PSTN line, ISDN 2 or ISDN 30.


How long does this take to activate?

The unmetered dialup is available to use from the moment you order it. For example if you place an order using this site now you can immediately disconnect your modem and reconnect using the new unmetered account. An exception to this is when you pay by cheque, where the account is activated once we have received your cheque.


What unmetered products are available?

We offer a number of different packages aimed at both home and business users. Certain packages are restricted to certain times of the day or week, also different contention ratios can apply.


What are contention ratios?

Contention ratio refers to the number of other unmetered users that a particular user will share a modem at the ISP with. The lower the contention ratio the more likely an uninterrupted service will be experienced. Unlike ADSL contention ratios which refer to bandwidth unmetered contention ratios refer to modems.


What is the AUP?

Certain products are restricted to an amount of maximum online time per month in addition to our standard acceptable use policy. The AUP can be viewed here


Can I connect to my account from any BT telephone line?

No, you can only connect from the telephone number you have registered with us.


Can I change my registered telephone number?

Yes, but you are restricted to 2 changes per calendar month.


Are Icom flexible about billing arrangements?

Yes, we can bill direct to the Reseller or to the End User.


What Packages Support ISDN?

All of our unmetered dialup accounts support ISDN at 64k. We also support ISDN at 128k on selected packages. Please see the product descriptions for details


Can I have a fixed IP address?

Currently we do not offer this service. However we will possibly introduce this at a later date.


What is the minimum contract term?

The minimum contract term is one month.


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